Overview
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read through our return policy below, and don’t hesitate to reach out if you have any questions.

Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, we’re unfortunately unable to offer a return or refund.

Eligibility
Each return request is reviewed on a case-by-case basis. To initiate a return, please contact us directly so we can assess your situation and determine the best resolution for you. We genuinely want to make things right and will do our best to work with you.

How to Request a Return
To start the return process, please reach out to our customer support team at (800) 644-2487 with your order number and a brief description of the reason for your return. Our team will review your request and get back to you with next steps.

Return Shipping
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method, as we are unable to guarantee receipt of items that are lost in transit. Shipping costs are non-refundable.

Refunds
Once we receive and review your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and applied to your original payment method within a reasonable number of business days, depending on your card issuer or payment provider.

All Items Eligible
All physical products in our store are eligible for return consideration within the 30-day window. No exclusions apply.

Contact Us
If you have any questions about our return policy, please contact us at:
Email: sales@hartlauerbits.com
Phone: (800) 644-2487